FAQs

Who We Are, What Inspires Us & Where to Find Our Yarns

Q: Where does the name “Dye is Cast” come from?
A: It's a play on words of the Latin phrase Alea iacta est (“The die is cast”). Fun fact: Melissa took Latin in high school.

Here's another fun fact (excerpt taken from Wikipedia):  

Alea iacta est ("The die is cast") is a Latin phrase attributed by Suetonius (as iacta alea est to Julius Caesar on January 10, 49 B.C. as he led his army across the Rubicon river in Northern Italy. With this step, he entered Italy at the head of his army in defiance of the Senate and began his long civil war against Pompey and the Optimates. The phrase, either in the original Latin or in translation, is used in many languages to indicate that events have passed a point of no return.

Q: What’s the inspiration behind your yarn colors and their names?
A: Sometimes the colors that emerge as the yarn is lifted from the pot tell us what the yarn should be named. We're also inspired by Gothic horror, fantasy, nature, space, the paranormal and geeky puns.

Q: Are your yarns ethnically sourced?
A: Yes. Our yarns are sourced from strictly mulesing-free small family-owned farms throughout the Americas.

Q: Where are you guys located?
A: We dye and ship our yarns from Philadelphia, PA, USA.

Q: Where else can I find & buy your yarns?
A: In addition to this website and our Etsy shop, you can purchase (and squish!) our yarn in person at Loop in Philadelphia, PA and Loop West in Newtown Square, PA.

    Q: Are your yarns available for wholesale?
    A: We are not accepting any new accounts for the rest of 2020.

     

    Project Inspiration & How to Care for Our Yarns

    Q: What should I make with these yarns?
    A: You can make anything your brain can think up and your heart desires. :)

    See what your fellow crafters are making on Instagram (tag your projects with #dyeiscastyarns). 

    Q: How do I care for my yarn and the finished items made from it?
    A:  It is best to hand wash your finished items in cool water using a mild detergent or a wash specifically made for delicates and wools like Eucalan. We thoroughly heat set and rinse our yarns repeatedly until the water runs clear but certain saturated colors like pinks, reds and blues will release a bit of color or "bleed" a bit. As a result, if you plan to use a darker saturated color next to a paler one in your work it is best to give the darker yarn a light wash and rinse first just in case so that it doesn't bleed onto your lighter color later on.

     

    Custom Requests & Our Reward Points Program

    Q: I need more yarn for a project I’m working on. I only see one available in the color I want. What do I do?
    A: We can certainly dye more yarn for you. Just contact us with your request. Turnaround time is currently about a week before shipping since we keep all bases in stock.

    Q: I'm a total yarnaholic. Do you guys offer discounts to customers who purchase loads of yarn?
    A:
    While we don't offer wholesale accounts to our customers, we do have a reward points program for our "dye-hard" customers. Click on the tab that reads "Dye Hard Rewards" at the bottom of our website to see how the program works and to sign up. We also offer a 15% discount on sweater quantities of five or more full size (100 g) skeins with code 'SWEATER15' at checkout.

    Q: Can you send my yarn already wound into a cake?
    A: Yes, we sure can free of charge. Just let us know.

    Q: Can you create a custom colorway just for me?
    A: We are not taking any custom colorway requests at the moment.

     

    Payments, Shipping & Return Policies

    Q: What payments do you accept?
    A: We accept all major credit cards, Apple Pay, Google Pay and PayPal as methods of payment.

    Q: How soon can I expect my order to arrive?
    A: We ship all our ready-to-ship yarns via USPS one to three business days after your order is placed. Shipping times on international orders vary according to destination.

    Q: What is your return policy?
    A: If you’d like a refund or exchange please contact us within 30 days of the purchase date. Yarn must still be in its original condition (in a hank and not wound) in order for it to be eligible for a refund or exchange. Please send an email to contact@dyeiscastyarns.com for instructions on where to send your yarn to. Please note that you will be responsible for shipping costs.

     

     

     

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