Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Would you like your yarn wound into a cake? Please let me know and I'll do it free of charge. :)

Do you need more yarn for a larger project? Just let me know. There is currently a turnaround time of about 1 - 2 weeks before these orders can be shipped out.

Care instructions

Our wool yarns are superwash so they won't felt. For best results, it's best to hand wash your finished item in cool to lukewarm water and dry it flat.

Wholesale availability

We are not accepting any new accounts.

Are your yarns ethically sourced?

Yes. Our yarns are sourced from strictly mulesing-free small family-owned farms throughout the Americas.

Where else can I find & buy your yarns?

In addition to this website and our Etsy shop, you can purchase (and squish!) our yarn in person at these fine brick and mortar shops:

Loop
1914 South St,
Philadelphia, PA
www.loopyarn.com

Loop West
3715 West Chester Pike,
Newtown Square, PA

How soon can I expect my order to arrive?

We ship all our ready-to-ship yarns via USPS one to three business days after your order is placed. Shipping times on international orders vary according to destination.

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